Sales conditions

Payment methods

Kamelya Aromacosmétique offers a very secure online payment by credit card available 24/7 via Paypal. It's very simple, you do not have to create a Paypal account if you don’t have one and you do not have to pay any related fees of course! However, if you already have a Paypal account, you can also pay from this account.

Order cancellations

No order cancellation is accepted if the payment transaction has already been made.

Product use

1. Kamelya Aromacosmétique cannot be held liable for damages caused by misuse of any of its products. Therefore, it is the sole responsibility of the customer to carefully read all product instructions, to use the product for the sole purpose for which it was designed, and to ensure that the product is used in a safe and secure manner.
2. Kamelya Aromacosmétique cannot be held responsible for any injury or other damage or loss related to an allergy arising from the use of any of its products. Just like chemicals and synthetics, natural products can cause allergies. For anyone with known allergies, skin that is sensitive or someone that has already reacted to a skin care product in the past, we recommend that you do a skin test with every new skin care product, regardless of the brand. Ideally, the product is applied inside the elbow or the wrist, and waited 24 hours to see if there is a reaction. If an allergic reaction occurs, stop using the product.
3. It is specified that Kamelya Aromacosmétique products are not medical products, but only products for cosmetic use.

Misprints and errors, availability and price of products

Kamelya Aromacosmétique makes every effort to ensure that the information provided on the website is current and accurate. However, misprints, errors, inaccuracies, omissions (including inaccurate product descriptions) or other errors may occur from time to time. KAMELYA Aromacosmétique® cannot guarantee that the products and services advertised on the website will be available when ordered or after ordering. Kamelya Aromacosmétique does not warrant that the content of the website, including and without limiting the generality of the foregoing, product descriptions or photographs thereof, is accurate or complete.
Kamelya Aromacosmétique reserves the right to: (a) correct any error, inaccuracy or omission at any time without notice and without liability to you or any other person; (B) modify, at any time, the products and services advertised or for sale on the website, prices, fees, charges, product descriptions and services, any promotional offer and any other content of the website without notice and without liability to you or any other person; (C) reject, correct, cancel or terminate any order, including accepted orders, for any reason, and (d) limit the quantities of products and services available for sale or sold.

Return policy

1. All items are exchangeable within 7 business days upon receipt of goods (excluding delivery charges) if they are in good condition and not used. Used items are non-refundable. Returned products will only be refunded if they are in their complete original packaging and are intact, in perfect condition for resale and not consumed. Any product that has been damaged, or whose original packaging has been deteriorated or consumed in part, will not be refunded or exchanged without any exception.
2. No refunds will be made until the goods have been received by KAMELYA Aromacosmétique ®. Please allow up to 10 business days to process your return once we receive it.
3. No products will be exchanged or refunded due to allergy reactions.
4. To return a product, you must at all times obtain an authorization number from KAMELYA Aromacosmétique ®. Returned boxes without an authorization number will automatically be rejected.
5. Items returned for quality issues will be inspected prior to processing a refund. Delivery charges will not be refunded if the reason for return is not acceptable.

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